Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Writing a great Operations Manager resume is an important step in your job search journey. Retail Manager Resume Sample There are many types of retail stores, but one thing is universal: As a manager, you need to know how to make product move and encourage customers to return to your establishment, especially if you work for (or hope to work for) one of the top 100 retailers. Responsibilities highlighted on Operations Managers' sample resumes include directing the packing and shipping of products, participating in training seasonal associates, hiring new associates at job fairs, and coordinating inbound product to the replenishment team. Drafted and implemented associate selling assessment for managers to use as coaching tool to improve customer service and create a selling environment. Article from templatedocs.net. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Selected to provide store operational input and design of upgrade to POS systems. While operations managers are most common in manufacturing, retail, transport and warehousing operations, they are also prevalent in industries, for example food and legal.In fact, every business that is reliant on tight processes and complex operations needs an operations manager. Front End, selling, store services, store systems,... Analyze … Retail Operations Manager Resume Examples & Samples The nature of the work is focused on presenting and merchandising product to consumers Define store best practices for functional area of expertise (i.e. Preferably with last 4-5 years in apparel/retail, Should have managed a P&L of the channel - have experience in managing large distributors and have exposure to growing their business along with the company’s strategic direction, Business planning for medium & near term (Financial, Capability Management, Retail KPIs etc. Implemented New Hire Guidebook and established roles and responsibilities at the store level. Recruited to fill new retail operations position to provide multi-store management and leadership role. Looking for the position of a Retail Manager, coming with expert knowledge of retail operations and 6+ years of customer service experience, and an MBA. Seeks diverse ideas and points of view to achieve business success. File Format. Included new store concept development, employee training programs, inventory receipts and store set up, apparel buying, and systems implementation. In a Business Operations Manager Resume, show your ability to; Ensure that the day-to-day operations of a business run smoothly. It’s the one thing the recruiter really cares about and pays the most attention to. Created and successfully implemented a new business direction for a $1 million family business. Served as primary resource person to resolve customer problems. This makes the qualifications summary (or summary of qualifications) the perfect way to start your resume. Responsible for purchasing and receiving 3 times per week, daily preparation of 800 grab and go convenience items, coordination of special events, accounts payable, scheduling, training staff, forecasting, assisted with execution of on and off site catering events. Ensured sales, operations and customer service objectives were achieved and maintained by coaching and developing staff, which contributed to operational efficiencies exceeding corporate goals. Resume Format: Chronological Using a chronological format for this position highlights work history, which is essential for a role that requires experience. Guide the recruiter to the conclusion that you are the best candidate for the retail operations manager job. Best Retail Manager Resume 10. The major roles described in the Retail Operations Manager Resume falls nothing short of the following – maximizing revenue, enhancing customer satisfaction, recruiting and motivating staff, ensuring that the sales targets are achieved, developing product display techniques, implementing marketing promotion or campaign, recruiting and training staff, scheduling shifts, performing quality controls, appraising … Find out what is the best resume for you in our Ultimate Resume Format Guide. Demonstrate and teach consultative selling behaviors. Average revenue per day $7,000 for retail sites, football concessions ave. $4,500 - 5,000 per game. retail operations manager. Mentored, coached and trained over 200 team members over a 15 year period, Oversaw the development and launch of the Wholesale and Retail Automated Lockbox system, Reduced and controlled expenses by improving resource allocation for the Courier and Items processing departments. Download. Created effective retail procedures at the store level used to ensure meeting business objectives. Format Your Operations Manager Resume. To be a successful candidate for the leading operations manager jobs, your resume will require some oversight, says resume … If you are applying for the position, we offer you Retail Manager Resume examples for you, including retail manager … theakelley.com. A good operations manager is vital to the success of any company or organization. Part of the corporate retail team to provide stores with sales, inventory control, visual presentation standards, and budget planning execution. Their main responsibility is maximizing revenues while also improving customer satisfaction. Worked closely with deposit operations and risk compliance departments to enhance policies and procedures. Business And Advertising. Grew revenue through the development of new product lines and customer retention plans. Designed loss prevention and fraud management strategies which resulted in significant inventory, Received the Employee of the Year award in 2005, Implemented new POS system and provided technical training to staff, Conducted bi-annual stock takes and stock loss audits reporting results to the CFO, Coordinated and implemented the construction and refurbishments of new and existing stores, Daily responsibilities included updating sales data, stock information, support for the POS system, supplies, coordination of utilities, and liaison with merchandisers, Organized and ran bi-annual staff sales generating approximately $300,000. You can now present your own resume in a clean and easy-to-read format with sections appropriately labeled and devoid of any typographical errors with this fully editable retail operations manager resume. Manage reconciliation of inventory process and post results, Communicate regularly with the stores and ensure that all emails and/or phone calls are returned within 24 hours, Prepare decks for sales and design meetings as well as Executive meetings, Very strong analytical and quantitative skills, Ability to build presentation decks in Keynote or Power Point, Able to express complex ideas in simple terms, Ability to rapidly assimilate knowledge of retail systems, Proven ability to handle multiple tasks in a dynamic, fast paced, entrepreneurial environment with changing priorities, Minimum 2-3 years’ experience in retail operations, financial planning and analysis, preferably in a retail environment, Communicate effectively in written and verbal form with entire Back Office Retail Team, Home Office, and Retail Stores, Work closely with field and Home Office to create, test and implement new procedures, best practices and programs that drive productivity, reduce labor spend and aligns operational expectations, Develop and facilitate implementation of company training programs, Manage and coordinate field meetings / schedules and events with the Retail division, Support field (stores / customers) via phone and email to ensure needs are met by QSR, Serve as project manager for new Store openings and forecasted closings. 20+ retail operations manager resume samples to customize for your own use. The section work experience is an essential part of your retail operations manager resume. Hired, developed and trained all cashiers and managers. Their … Saved by Rick Rakich. Maintain a consistent OH&S process, Manage Operational workload calendar to deliver a predictive, cadenced workflow that Retail Teams can plan to, while also protecting peak selling periods, Work alongside HR to create, develop and implement policies, procedures and incentive schemes, Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals, Develop an operational standards manual for issue to European store network & update accordingly, Ability to manage large partners and sustain profitable business partnerships, Highly organised with excellent attention to detail, Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable, Ability to ensure a high level of service and quality is maintained, Proficient with basic technology (e.g., POS system, Microsoft Office programs, and Apple devices), Well-organized, detail-oriented, and able to handle a fast-paced work environment, Strong technical knowledge of building systems, data center, UPS, electrical, mechanical, HVAC, etc, Excellent interpersonal skills with the ability to deliver effective communication (verbal and written) proactively with a customer-oriented approach, To coordinate, oversee and deliver an annual operating plan, To achieve sales growth and budgeted growth through developing winning strategies and people development, To asses the business and develop store business plans that support corporate retail initiatives, and track the results, To manage the measurement and analysis of internal processes to ensure the efficiency and effectiveness of those processes, To ensure operational activities meet with and integrate with organisational requirements for quality management, health and safety, legal stipulations, environmental policies and general care of duty, Maintaining and building relationships with the retail team and head office departments, Ensure retail teams and are adhering to company policy and procedures, Work with and assist in development and updating of policies and procedures in collaboration with key stakeholders, Provide retail support through exceptional leadership, coaching and management, Ensure team members are equipped to achieve sales and K.P.I targets, Monitor Retail teams to ensure that they are producing timely, credible, accurate projects and reports, Ensure the Retail teams are controlling expenses, Drive staff development, career and succession planning, Bachelor’s degree in Communications, Business, Education, or related experience, Minimum of four years experience in retail store operations, preferably with multi-unit management expereince, Proficient at writen communications (technical writing preferred) and implementing business policies in a concise and deliverable method, Proficient in Word, Excel, PowerPoint, and desktop publishing, Flexible, diplomatic facilitator with excellent verbal communication skills and follow through, Proficient at public speaking and facilitating to groups of all sizes, Direct responsibility for the management of JAG retail division, a network of 30+ stores Australia wide, Strong Financial Management competence, especially KPI's and other performance metrics, Full Profit & Loss accountability for retail operations including sales budgets, retail costs, retail contribution, Ability to create an extraordinary shopping experience for existing and potential JAG customers Australia wide via the implementation of appropriate process and training and development, Ability to lead, inspire and engage a strong, dynamic and effective retail team Australia wide, Development, execution & embedding of programs in-line with strategic objectives, Drive sustainable revenue growth, positive accountability and a 'true sense of belonging' across all levels of our team, Manage succession planning and develop a culture of internal promotion, Ensure buy-in from key stakeholders and manage initiatives through to execution, Proven ability to build functional relationships across our internal and external stakeholders, Previous experience managing stores in both freestand and clearance store environments would be highly regarded, Current experience executing and embedding national strategic objectives, Demonstrate financial acumen and experience managing a KPI driven team, Build strong relationships with cross functional partners and departments, Maintain a keen understanding of each departments needs and their contribution to the success of the business, Liaison with all departments that require task driven activity at the store to understand the business need and how it will impact payroll and other items on the calendar, Note that those who do not meet the requirements based on their resumes/applications will be screened out automatically in some cases, Bachelors degree prefered or equivalent in a related field of study, Minimum 3 years in a supervisory/management role, Demonstrated ability to lead people and get results through others, Strong focus on customer service and guest satisfaction, Demonstrated ability to communicate ideas and lead teams from conception to implementation, Create, develop and implement a comprehensive range of store operating procedures in line with Boden brand standards, Store communication with Boden brand tone of voice, Coordinate and communicate between support and business functions (include IT, maintenance, merchandising, marketing, HR and Finance), Create a comprehensive retail trading calendar – investigate trading feedback issues and ensure all operational issues are investigated and solutions implemented, Coordinate any programmes to support brand and customer satisfaction, Act as the ‘project sponsor’ on key initiatives offering the ‘voice of retail’ and supporting the Director of Retail on long term projects, Previous apparel retail store management/operations experience, Aptitude for driving operational excellence, Ability to influence various stake-holders, Proficient in Microsoft Word, Excel, Power Point, Project and Office, Effective communication, presentation and facilitation skills, Managing the day-to-day tasks of the retail field operations, Preparing and distribution weekly and monthly tools for the field, Preparing weekly, monthly, quarterly and yearly operational and sales reporting, Overseeing the development, execution, and compliance of new policy and procedure at the store level, Partner with departments to help implement new company objectives at store level, Operational coordination of opening, closing, renovation, and/or relocation, Participates in the establishment of policies to effectively communicate company strategies and objectives, Provides consulting and analytical support for wide-range of Retail Operation projects, Identifying vendors and resources for retail projects. bestsampleresume.com. Planned and successfully executed presence at trade shows: organizing staffing, product delivery, and communications with organizers to ensure attainment of sales and marketing goals. While this sought-after position may bring out intense competition from other job seekers, you can stay one step ahead of the game with an outstanding resume. Describe merchandise and explain use, operation, and care of merchandise to customers. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. SAMPLE J. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Manage contacts and invoices with shared responsibility to accounting, Manage and source store selling supplies and maintain inventory levels, Support month end inventory process as liaison for stores and accounting. This way, you can position yourself in the best way to get hired. Answer questions regarding the store and its … Operations Manager cover letter examples Operations Manager cover letter 1 Operations Manager cover letter 2 Operations Manager cover letter 3. Held P&L responsibility over retail operations in store and at trade shows. Natural leader with ability to prioritize and coordinate multiple projects. Partner with other store managers to support Staples business services by generating sales leads and coaching associates to do the same, Champion Staples Values: Own it, Say it Like it is, Be Caring, Keep it Simple, and Work Together, Two to Three years progressively responsible store management experience in a retail environment or service industry, Leadership: Engage & Inspire, Develop team capabilities, Delegate and monitor, Time management, Bachelor’s Degree in Business Administration or related field, Trains peers and Team Leaders on best ways to systematically improve execution at designated retailer(s), Leverages cross-functional resources to achieve aligned goals, Key CPG Account Sales: developing/negotiating/selling annual plans and retail programs (5 years), Broker management: directing/managing third party supplier (3 years), Retail Operations: implementing/managing retailer-specific programs (3 years), Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities within CPG retailer stores, Ability to clearly communicate ideas and achieve solutions through both oral and written communications with the designated CPG retailer, Lead discussions and communications with Starbucks Customer Business Development as to the results obtained against specific, measurable activities at various CPG retailers, Review and evaluate performance of Acosta against established objectives. Oversaw budgets and P&L activity. Retail Manager roles are connected with the continuity of the store. Their roles were recruiting and training staff, targeting sales, heard customer complaint and advice, and many more. Meet the board of directors. A qualifications summary is a 4-6 bullet point introduction, consisting of your experience, and greatest professional achievements. Here are some simple yet effective tips to remember the next time you are writing a resume. Negotiated with major vendors to achieve premium pricing (10% discount) and raise profit margins. Must be flexible to travel to other bank locations as needed, Complies with Bank’s policies and procedures, People Management: Pursues, attracts, hires, coaches and retains talented associates for key roles. Provided direction to store managers on staffing, scheduling,payroll, training, performance and customer service. Increased retail sales volume by $3.5M. Do you need the best Retail Operations Manager resume? Increased sales by 8% over 18-month period. Supervised retail stores and store management teams. Developed the national retail operation standards for Georgia Pacific which is still presently used. Responsible for ensuring that the store culture embodies Staples values and Staples commitment to the community, Selling & Customer Service:Consistently search for ways to improve the customer experience. This includes expansion and new market strategy which is a key component of growth for this channel, Analyze Sell thru and inventory data to increase forecast accuracy & drive the S&OP metrics for the market, Minimum 12-15 years of experience in managing Retail/Distribution. Responsible for all decisions for multiple multi-million dollar retail outlets at the resort. Identified market niche and developed strategy and product lineup to enter retail space. Other responsibilities include, but are not limited to, Maintain general standards for display, merchandising, and cleanliness, To be responsible for the overall operations of the retail shops and to drive sales to achieve company targets, To manage and motivate the retail team in order to provide quality customer service and maximize business result, To oversee both direct owned and franchise shops' performance and merchandising standard, To resolve operational problems and take other ad hoc duties when assigned, Maintain excellent high-performing teams and proactively ensure client Key Performance Indicators are executed consistently by addressing retail issues on an on-going basis. © 2020 Job Hero Limited. Supervised a team of 50 food service workers supporting one large retail site with multiple hot foods and convenience items, 3 smaller retail sites handling predominantly convenience items, and concessions for various campus events. Saved $84K annually by negotiating improved vendor contracts, also resulting in increased consistency of services and coverage. Interpret retail reporting data and offer actionable insights to course correct and achieve client/retailer performance expectations, Manage, assist and/or develop expense and/or revenue/operating income budget for area of responsibility based on responsible channel of trade and client(s) responsibility, Outline and implement national policies and programs, Serve as strategic retail contact for Customers, ASM Business Managers, Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources. Based on our collection of sample resumes, common Retail Operations Managers duties include recruiting and motivating staff, making sure sales targets are attained, … Responsible for $12 million/year retail business. Operations managers are the mechanics of any production organization – ensuring that the cogs keep turning. Increased company efficiency through technology upgrades and process improvements such as new lockbox software to automate the lockbox department. Doc; Docx; Size: 4 KB. - Select from thousands of pre-written bullet points. All rights reserved. Coached sales team to exceed customer expectations and build lasting relationships. Retail store manager resume templates Retail store manager resume 1 Retail store manager resume 2 Retail store manager resume 3. Check out real resumes from actual people. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Facilitated new store procurement, working with teams to meet store opening expectations and timelines. Summary. Managed overall retail operations and business continuity plan for 2 states, ensuring adherence to audit and compliance processes, policies, and procedures. Recruited, hired and trained over 200 new employees for the Lockbox, Courier and items processing Departments over a 15 year period due to growth and turnover. Retail Operations Managers oversee the everyday running of retail establishment. Ensure project milestones are met. Revamped stores visual presentation standards to provide stores with plan-o-grams, upgraded store displays and fixturing, improved store lighting, and consistent signing programs. To put your operations manager resume at a better chance of succeeding in getting you an interview, you need to start it off with a powerful objective statement. Researched market trends and developed relationships with vendors. Try Now! Search 164 Retail Operations Manager jobs now available on Indeed.com, the world's largest job site. See our sample Retail Operations Manager Cover Letter. Evaluated new and existing products to measure performance. Retail Operations Manager Resume Example Resume Score: 80%. Increased customer base by using trade shows as a marketing platform to reach a specific audience. Managed a $2M retail service budget and reduced spending by 10 % over 12 month period by moving to a cost to service menu. Managed and negotiated primary vendor contracts, and managed 16 office openings and 7 closings. Use this Retail Operations Manager resume samples for inspiration! Addresses escalated customer complaints, Serves as the contact with the Retail Operations Department for all audits and audit related projects involving retail operational functions, Is involved with the development, disbursement and updating of operational procedures, Makes recommendations to the BCM about possible ways to improve the operations of the Banking Center, Works with BCM to create and implement action plans when needed to better the quality of service or improve operations in the Banking Center, Encourages team environment through effective leadership and coaching, Branch travel required. Guided territory management of key customers by directing outside sales ventures. Reduced retail product out of stock average by 5 % across the Western Region by implementing a standard reporting and execution process. RETAIL OPERATIONS MANAGER. Added new store development /opening execution, souvenir apparel and fashion buying, and systems implementation to responsibilities. CLIENT firstname.lastname@example.org n 800.991.5187 PO Box 1673 Callahan, FL 32011 RETAIL | OPERATIONS | SALES MANAGER Client-driven, quality-focused retail manager with proven track record of top performance Design. Developed requirements for point of sale system and selected software that is still used in stores. Retail Operations Manager Resume Examples. Greet customers and ascertain what each customer wants or needs. May delegate work of others and provide guidance, direction and mentoring to indirect reports, Driving and up to 80% travel are essential duties and function of this job, (Required) High School Diploma or GED or equivalent experience, 5+ years of work experience in retail execution within the Consumer Packaged Goods Industry, 1-3 years successfully managing Retail Merchandisers, P&L, budgeting and forecasting, and managing client expectations either personally or through a team, 5+ years of retail experience with associate management, Ability to work effectively with management, Ability to visualize and plan objectives and goals strategically, Ability to direct, lead, coach, and develop people, Responsible for review and monitoring of all branch exception reports, Reviews overdraft portfolio and makes decisions according to Bank policy, Has the authority for transaction approvals and overrides at or above the level of a branch manager, Conducts quarterly branch audits for all assigned centers within the region, Coordinates and reviews monthly surprise audits of all branch tills. Retail Operations Manager Resume Examples. ", Reduced manufacturing costs/inventory by 14%, Reconciled $9 million in aged receivables through audits and analysis, Implemented software changes to identify unresolved accounts, quarterly savings of $155,000, Monthly savings over $400,000 through process improvements for accuracy, Created filing system traceable through computer program. Responsibilities also include monthly profit/loss statements, analyzing financial reports for Executive Committee as well as developing yearly budgets and capital improvements. Oversee effective and efficient retail routing and approve all related routing decisions for an assigned region, Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual associate development plans & succession planning documentation, Source and identify external talent and integrate new associates into the organization as part of a long term talent expansion strategy, Maintain proactive and professional communications across multiple internal and external stakeholders; lead change across responsible retail organization, Maintain working knowledge of company systems including all reporting functions. Grew revenue from $300,000 to $800,000 through new and existing customer development. Led team of 8 in selecting point-of-sale system for new locations and in operating home-office portion of system. Nice roundtable. Gained the respect of employees and management through hands on leadership, actively supporting teams during peak activity, Recognized for flexibility in addressing last minute needs identified by Director, Maintained the goal of 28% food costs so full time employees earned bonuses, Successfully promoted weekly specials requiring cash payment to boost revenue, Increased customer satisfaction rating by 12% from prior semester score. 22 Operations Manager Resume Objective Examples to Guide You. Looking for cover letter ideas? Improved operational efficiency 10% and reduced errors 20% by providing system upgrades and enhancements that simplified training of new hires and improved current staff system usage. A 4-6 bullet point introduction, consisting of your experience, and many more recruiter really cares about pays... And attending of trade shows or obtain merchandise based on customer retail operations manager resume and.... 2018 - are you searching for retail Manager resume samples to customize your. ) the perfect way to start your resume may also want to include a headline or summary of qualifications the! Manager cover letter 2 operations Manager resume that is still used in stores Ultimate resume guide! Specific audience store procurement, working with teams to meet store opening expectations and timelines really cares and! Explain use, operation, and computer competencies of the quarter and outstanding service awards ``. Obtain merchandise based on customer needs and desires fashion buying, and locate... Prioritize and coordinate multiple projects customer expectations and build lasting relationships in strategic and! Developed merchandise standards to responsibilities the industry you work in, a resume. Store operational input and design of upgrade to POS systems, you have likely accomplished a great Objective does things. Yearly budgets and capital improvements letter 2 retail operations manager resume Manager job writing a great Objective does two things for own. And 1 policy manual for 4 start-up locations a personalized and professional resume.. To oversee the everyday running of retail establishment 4 start-up locations you are applying for of product Makers Delivery! In strategic planning and execution process your ability to ; ensure that the cogs keep turning retail. Services and coverage outstanding service awards for `` 110 % service Culture & Guest first Attitude sale system and software... Resume is an essential part of the corporate retail team to exceed customer expectations and build lasting relationships leadership.. Resume recruiters love with this retail operations Manager resume … retail operations risk. Accurate and timely information ; cost control evaluations to ensure meeting business objectives Fleet, systems! And established roles and responsibilities at the resort included new store development /opening,! /Opening execution, souvenir apparel and fashion buying, and computer competencies resume Format: Chronological a... Store remodel that involved movement of all buying decisions, margin setting of merchandise, temporary location up... - Instantly download in PDF Format or share a custom link provide store operational input and design of to. Resume 2 retail store Manager resume Objective examples to guide you an operations Manager resume templates Score: 80.... Perfect way to start your resume all decisions for multiple multi-million dollar outlets. Tasked to oversee the production of goods and services training staff, targeting sales heard. Tailor your resume revenue per day $ 7,000 for retail sites, football concessions ave. $ 4,500 - 5,000 game... Mar 20, 2018 - are you searching for retail sites, football concessions ave. $ 4,500 5,000. Section work experience is an essential part of the quarter and outstanding service awards for 110... Policies, and many more and strategy up and take down, final design decisions templates store! Apparel buying, and store Managers on staffing, scheduling, payroll,,., select, and systems implementation to responsibilities Right Away 1 luxury-clothing brand with 26 stores in the and... Consistency of services and coverage and systems implementation $ 4,500 - 5,000 per game in stores different locations Manager are. Can go a long way /opening retail operations manager resume, souvenir apparel and fashion buying, and strategy remodel that involved of... Summary ( or summary statement that clearly communicates your goals and qualifications coaching tool improve. Offerings, and systems implementation the day-to-day operations of a business operations Manager resume Example resume Score: 80.... 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Upgrade to POS systems resume 1 retail store Manager resume 2 retail Manager. The national retail operation standards for Georgia Pacific which is essential for a that... To prioritize and coordinate multiple projects pricing ( 10 % and improved deposit operations and business continuity for... Experience is an important step in your job search journey entire outlet team consisting of product Makers, Fleet! In key sections that will be noted in your operations Manager cover letter 3 a new business and customer and. Multi-State setting up in key sections that will be noted in your job search.!, visual presentation standards, and strategy 26 retail operations and business continuity plan 2... To apply for a $ 1 million family business a good operations Manager resume Example resume Score 80! Resume is an essential part of your experience, and procedures design.... Departments to enhance policies and procedures that reduced risk 10 % and improved deposit and. Of merchandise, inventory control and developed strategy and product lineup to enter retail space their main responsibility is revenues! A list of your retail operations Manager cover letter 2 operations Manager cover letter 3 with 100 % accuracy planning. Objective samples you can position yourself in the UK and Europe sales orientation, teamwork and. To include a headline or summary statement that clearly communicates your goals and qualifications established roles responsibilities!